Please review these policies carefully as they are the terms of sale that govern your purchases at spystudy.com. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at spystudy.com constitutes your agreement that these policies apply to the order, so be certain that you understand them before you place your order.
Return Unsatisfactory Products
If you are not satisfied for any reason with your purchase, you are entitled to return it within 7 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the items you send back to us are in the original packaging, and the merchandise is in the same condition.
Return Defective Item
We do our best to make sure the products shipped to our customers are in the best condition. The product is warranted for one year.
In case your product turns out to be defective.
Within 7 days (after the delivery)
Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee will be the customer’s sole responsibility.
Detail: The product can be returned if damaged (physical damages and damages caused by incorrect usage excluded) within 14 days after being delivered. The Customer may send the defective products back to us. Full refund or replacement will be issued to you upon our receiving the returned package. All the necessary shipping fees for the replaced products are at our expense.
After 14 days and within 90 days after receiving the shipment
Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.
Detail: If the product turns out to be defective after 14 days and within 90 days after being delivered, the Customer may send the products back to us. We shall try to replace your defective products with a brand new one if possible. Please note that the return shipping costs will be on your sole responsibility, all the necessary shipping fees for the replaced products are at our expense.
After 90 days and within 355 days after receiving the shipment
Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by the customer.
Detail: Should the item become defective after 90 days and within 355 days after receiving the shipment, the customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repair or replacement, the shipping cost both ways have to be covered by the customer. Any cost incurred during the process will be at the customer’s expense as well.
After returning the defective product, please kindly provide us with proofs as below:
Photos of the front and back of the packaging envelope or box
Partial shipment slips (if applicable)
Photo, video, screenshot, or description of the defective item
Photo, video, screenshot, or description of the defect or defective area
All customers should contact us before returning any item(s)/product(s).
Returning Incorrect Item
If the item you received is completely different from the one you ordered, please contact us and provide us the picture proof of the error.
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you are returning is in the original package and the merchandise is in the same condition.
In case you can use the incorrect item and prefer to keep it, please inform us and we will offer you a certain discount.
After receiving the incorrect product, please kindly provide us with proofs as below:
The photos or video of the incorrect item(s)
The photos, video or screen shot showing the mal-function of the defective item(s)
Due to different batches of the products supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and the appearance of the product proved to be correct, please understand that the case is not under this policy.